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Returns
You have 30 days from the date of delivery to return an item. To be eligible, the item must be unused, in its original condition, and in the original packaging. Please note that custom orders and custom-cut products are not eligible for return.
All returned items are subject to a restocking fee of upto 20%, plus return shipping costs. If more than 30 days have passed since you received your order, we cannot offer a refund, exchange, or store credit.
Once your return request is approved, we will send you a shipping label and return instructions.
You have up to 7 days to ship the item back to us after receiving these details. We may offer different shipping options depending on the situation.
Once we receive your return, please allow up to 7 days for us to review the item and ensure it meets the conditions outlined in the RMA form.
Exchanges, warranties, store credits, or repairs will be processed according to our policies.
Refunds
Once we receive your returned item and inspect its condition, we will notify you via email that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved and a refund needs to be processed, a credit will automatically be applied to your original method of payment within 7 days. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or credit card company.
Late or Missing Refunds
If after a delay of 10 days you haven’t received a refund yet, please check your bank account or credit card statement first. Then, contact your bank or credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at sales@expeditionupfitter.com.
Brand Specific Warranties
Some of our products are subject to a brand warranty policy. Depends on the brand, you may have a 30 days, 6 months, 1 year, 2 years or 5 years warranty. Depending on the brand, the warranty can be a refund, an exchange or a repair. Please contact us find out what the process is for the product you are inquiring about.
Non-Returnable Items / Final Sales
Some of our products are exempt from being returned :
- Custom Orders
- Custom-cut Products
- Custom-made Products
- Final Sales
- Scratch and Dent
- Open Box
If a product is subject to this category, you will find a specific mention on the product page.
Contact Information
If you have any questions about our return and refund policy, please contact us at:
- Email: sales@expeditionupfitter.com
- Phone: +1 250 477 0375
We appreciate your business and are committed to providing a positive shopping experience. Thank you for shopping with EXPEDITION UPFITTER.